Congress moves to fix SSA customer service issues 

Published in RINewsToday on October 3, 2022

After Sen. Joe Manchin (D- WV) abandoned his efforts to legislatively speed up the permitting process for energy projects, as part of the Senate’s Continuing Resolution, it began to get bipartisan traction. With a shutdown looming just days before federal agencies would run out of money on Oct. 1, the Senate passed a stop gap government funding bill by a vote of 72 to 25 on Thursday afternoon, sending the package to the House of Representatives for consideration on Friday. That day, passing in the House chamber by a vote of 230 to 201, the bill was sent to President Biden to be signed before midnight, the end of FY 2022.  

The continuing resolution funds the federal government through Dec. 16 and keeps spending at the same levels, giving appropriations committees in both the House and Senate more time to craft a broader budget deal for the rest of the fiscal year.

Before passage in the Senate Chamber, Senate Majority Leader Chuck Schumer (D-NY) called for Senators to vote for the bipartisan bill that would fund the government and avert a weekend shutdown. The bill provided Ukraine with $12.35 billion in emergency assistance and bolstered funding to LIHEAP by $1 billion dollars to help American families heat their homes this winter.

Two billion dollars in Community Development Block Grants were also provided to assist communities recovering from major disasters in 2021 and 2022.  The Continuing Resolution also contained $18.8 billion for the FEMA Disaster Relief Fund, which would bring available resources in the fund to approximately $35 billion to respond to disasters.  

To ensure passage the Continuing Resolution did not include funding that the Biden administration requested for vaccines, testing and treatment for the coronavirus or monkeypox.

Ratcheting up funding for SSA

On Sept. 2, House Ways and Means Social Security Subcommittee Chairman John B. Larson (D-CT) applauded President Biden for requesting additional funding for the Social Security Administration (SSA), to maintain customer service, in his proposal regarding the FY 2023 continuing resolution.

“President Biden’s request for the SSA provides much-needed funds to ensure the agency can continue to serve the public as Congress works to complete full-year appropriations bills. SSA’s mission is to help Americans access benefits they have paid for and deserve. Unfortunately, rising workloads following years of underfunding for SSA customer service have led to delays and growing wait times for services. The President’s request is a necessary down-payment that would prevent SSA services from degrading and becoming even more delayed while a continuing resolution is in place,” stated Larson.  

Six days later, Jeff Nesbit, SSA’s Deputy Commissioner for Communication, authored a “Dear Colleague” letter calling for Congress to increase funding in the Continuing Resolution to ratchet up the agency’s customer service outreach that would be voted on before Oct. 1.  Due to continual underfunding and the resulting hiring freezes, reduce staffing levels cannot keep pace with the demand,” the SSA official warned. 

“An extended or full year Continuing Resolution in FY 2023 without additional funding would be disastrous,” says Nesbit, noting that it would require SSA to absorb fixed cost increases of over half a billion dollars. “We would be unable to replace nearly 6,000 additional SSA and State DDS employees we expect to lose next year due to expected attrition,” he said.

“We would be forced to significantly cut overtime levels that we rely on to complete our workloads, like making initial disability decisions or even helping people who come into our offices at the end of the day.  These cuts would further delay important services and increase the public’s frustration,” he stated.

According to Nesbit, the pandemic has created a backlog of initial disability claims, estimated to be approaching the one-million mark (929,000 as of August 2022, an increase of 189 claims from the end of last fiscal year, Sept. 2021). 

Additional funding in the Continuing Resolution would help SSA continue to automate its work, enhance security of recipient’s information, and provide more efficient and convenient service for the public, says Nesbit.  

NCPSSM pushes for more SSA funding 

The Biden Administration has requested $14.8 billion for the SSA for fiscal year (FY) 2023 in the upcoming Continuing Resolution, says Dan Adcock, Director of Government Relations and Policy for the Washington-DC based National Committee to Preserve Social Security and Medicare (NCPSSM).  “Continuing Resolutions are stop-gap appropriations bills that temporarily fund day-to-day government operations while congressional appropriators draft legislation to fund government for the full fiscal year,” explains Adcock, noting that Continuing Resolutions usually fund agencies and programs based on the previous fiscal year (FY 2022) appropriated levels. 

“The Administrations’ request to Congress is that they include an “anomaly” provision in the FY 2023 Continuing Resolutions that funds SSA at a level higher than what the agency received for FY 2022.  The Biden Administration made this request because the agency is chronically underfunded and has mounting costs due to staff shortages and reopening field offices after being closed for two years,” he said.

Public outcry over the inadequate funding of Social Security Administration (SSA) that led to delays of service and long waits for disability decisions pushed the Senate to increase funding for SSA.  According to Adcock, the bill included $400 million in addition to FY 2022 funding levels for the pro-rated amount to be paid October 1 (start of FY 2023) through December 16 (expiration of funding in the bill).

“SSA had not been adequately funded, says Adcock, noting that from 2010 to 2021, the agency’s  operating budget declined by about 13 percent after inflation, while the number of beneficiaries rose by 21 percent, primarily as a result of the growth in new retirement beneficiaries as the baby boom generation reached retirement age. “These budget cuts have left SSA with its lowest levels of staffing in 25 years.,” he said. 

Call for Action 

“The level of funding in the Senate-passed Continuing Resolution will help SSA maintain current services, but it is not enough to improve services beyond what is provided now,” warns Adcock. “We’ll work with friendly members of Congress and other advocacy groups to get SSA more funding in the Omnibus Appropriations bill which would fund day-to-day operation of the federal government for the balance of FY 2023 (from December 16, 2022, to September 30, 2023),” he says, noting that Congress will try to pass the Omnibus during the lame duck session.

“The President submitted the FY 2023 budget to Congress on March 28.  Members of the House and Senate Appropriations Committees will be negotiating the discretionary side of the FY 2023 budget within the next few months,” adds Adcock, noting that their first step is to pass a Continuing Resolution before September 30th.  Then they will try to agree on FY 2023 appropriations in the form of an omnibus appropriations bill to be passed during the lame duck session after the elections.

“The additional funding for SSA in the stopgap spending bill is an important first step towards correcting many years of starving the agency. It is the bare minimum that Congress should provide,” adds Nancy Altman, President of Social Security Works. 

“In next year’s budget, Congress should increase funding levels to what SSA truly needs. In light of the years of underfunding, the current rate of inflation, the loss of experienced staff (necessitating not only hiring but extensive training), and the deterioration of SSA’s phone system, Congress should increase SSA’s budget by $3 billion or more, allowing the agency to spend at least $16.2 billion in the upcoming fiscal year. After all, that represents just 0.6 percent of SSA’s accumulated reserve,” says Altman.  

Final Thoughts

According to SSA, in 2022, over 70 million seniors and disabled workers received social security benefits. We’ll see who will control the levers of power in the Senate and House during the 118th Congress when the dust settles after the midterm elections.  Whether it be Democrat or Republicans, providing adequate funding to SSA for its operations to improve its customer service to these  beneficiaries MUST be a legislative priority.   

When next year’s budget debates begin, seniors must ask their lawmakers to adequately fund SSA.  Most important, they must call for the strengthening and expansion of this program, created to promote the economic security of older Americans.    

Larson Pushes to Get Social Security Reform Proposal for House Vote

Published in Pawtucket Times on June 13, 2022

The House Ways and Means Committee is preparing for a full mark-up on H.R. 5723, Social Security 2100: A Sacred Trust, authored by Committee Chairman John B. Larson (D-CT) this summer. Last week Larson held a press conference calling for passage of the legislative proposal. 

The morning press conference, held on June 2nd at the Connecticut AFL-CIO headquarters, based in Rocky Hill, Connecticut, brought together Connecticut AFL-CIO President Ed Hawthorne, Connecticut Alliance for Retired Americans President Bette Marafino, State Senator Matt Lesser, State Senator Saud Anwar, State Representative Amy Morrin Bello to announce the endorsement of H.R. 5723 by the AFL-CIO.  The AFL-CIO is known as the nation’s largest federation of unions, made up of 56 national and international unions, representing more than 12 million active and retired workers.

On the same day, the Social Security Administration released the 2022 Social Security Trustee Report.

According to Larson’s statement, over 200 House Democrats [no Republican has yet to support the proposal], are cosponsoring H.R. 5723. Forty-two national organizations (aging, union, veterans, disability and consumer health organizations) are calling for passage of H.R. 5723, including the Leadership Council on Aging Organizations and the Strengthen Social Security Coalition representing hundreds of national and state aging organizations.

Larson noted that it has been 50 years since Congress acted to expand Social Security benefits. The Connecticut Congressman stated: “By passing Social Security 2100: A Sacred Trust, we can act now to expand our nation’s most effective anti-poverty program and ensure this program remains a ‘sacred trust’ between the government and its people. It is an honor to stand alongside the AFL-CIO today as they announce their support for our legislation.”

“Social Security benefits are a promise made to workers and Social Security 2100 is essential in fulfilling this promise,” said Connecticut AFL-CIO President Ed Hawthorne. He praised Larson’s efforts to repeal the Windfall Elimination Provision that harms Connecticut’s teachers, firefighters, and police officers by reducing social security benefits they earned because they are receiving pensions after years of dedicated public service.

“Retirees and those most vulnerable in our society depend on Social Security to live a life of dignity. The Connecticut AFL-CIO and our over-200,000 members stand in solidarity with Congressman Larson in his fight to ensure Social Security is a promise we keep for generations of Americans to come,” said Hawthorne.

State Senator Saud Anwar, (D-South Windsor) joined Larson and others, too, supporting H.R. 5723. “Social Security has long been an American institution, one relied upon and paid into by countless citizens who receive a promise that they will be taken care of,” said the Connecticut Senate’s Deputy President pro tempore. “We must take action to expand this program and ensure this vital service will remain available for future generations, and Social Security 2100 will do just that. I am grateful for Connecticut’s federal representatives in their work to support our communities, our state and our country,” he said.

Senator Richard Blumenthal (D-CT), who introduced the companion bill to H.R. 5723 in the Senate could not be there, but issued this statement: “As seniors and people with disabilities struggle with the costs of food, housing, and prescription drugs, this bill enhances and expands benefits for millions of Americans who need them. I am proud to stand with my colleagues and union members to support the Social Security 2100 Act, keeping this vital lifeline solvent ensuring our nation’s bedrock social insurance program will continue to provide current and future beneficiaries with a quality standard of living,” said Connecticut’s senior Senator. 

H.R. 5723: The Nuts and Bolts

On Oct. 26, 2021, H.R. 5723 was referred to the House Ways and Means, Education and Labor, and Energy and Commerce Committees, being introduced in the lower chamber that day.

According to a legislative fact sheet, H.R. 5723 gives a benefit bump for current and new Social Security beneficiaries by providing an increase for all beneficiaries (receiving retirement, disability or dependent benefits).

Larson’s Social Security fix also protects Social Security beneficiaries against inflation by adopting a Consumer Price Index for the Elderly (CPI-E), to better reflect the costs incurred by seniors who spend a greater portion of their income on health care and other necessities.

This legislative proposal protects low-income workers by providing a new minimum benefit set at 25% above the poverty line and would be tied to wage levels to ensure that minimum benefits does not fall behind.

It also contains other provisions that seniors and their advocates have sought for years, including:

  • Improving Social Security benefits for widows and widowers in two income households so they are not penalized for having two incomes.
  • Ending the five-month waiting period to receive disability benefits so those with ALS or other severe disabilities no longer have to wait.
  • Providing caregiver credits for Social Security wages to ensure that caregivers are not penalized in retirement for taking timeout of the workforce to care for children and other dependents.
  • Extending Social Security benefits for students to age 26 and for part-time students.
  • Increasing access to Social Security dependents for children who live with grandparents or other relatives.                       

H.R. 5723 would pay for strengthening the Social Security Trust Fund by having millionaires and billionaires pay the same rate as everyone else. Currently, payroll taxes are not collected on an individual wages over $142,800. The legislative proposal would apply payroll taxes to wages above $400,000, only impacting the top 0.04% of wage earners.

Larson’s proposal would also extend the solvency of Social Security by giving Congress more time to ensure long-term solvency of the Trust Fund.  It also cuts long-term shortfalls by more than half.

Finally, H.R. 5723 would combine the Old-Age and Survivors Insurance with Disability Insurance into one Social Security Trust Fund, to ensure all benefits will be paid.

NCPSSM Pushes for Passage

Even with over 200 cosponsors, a Washington insider says that H.R. 5723 may be stalled because of concerns of House Speaker Nancy Pelosi’s (D-CA) policy staff about the cost of the proposed legislation.  At press time, House lawmakers are waiting for the non-partisan Congressional Budget Office to score the legislation [to determine its cost], this being required to bring it to the House floor for a vote.

In a blog article, posted on May 27th by the Washington, DC-based National Committee to Preserve Social Security and Medicare (NCPSSM), seniors are urged to request their House lawmakers, if they are not currently cosponsoring H.R. 5723, to support Larson’s landmark legislation to strengthen Social Security.  According to the NCPSSM, Reps. Cynthia Axne (D-IA) Susie Lee (D-NV) and Tom O’Halleran (D-AZ) are among the 22 Democrats that have not yet sponsored H.R. 5723. With the upcoming mid-term elections just 148 days away, these Democratic lawmakers may fear Republican attacks, accusing them of raising taxes, speculates NCPSSM.

“The more Democratic co-sponsorships the bill garners, the stronger the case that House leadership should bring it to the floor for a vote,” says NCPSSM.

NCPSSM reports that Larson’s Social Security proposal has strong public support. “A poll by Lake Research Partners showed that across party lines, 79% supported paying for an increase in benefits by having wealthy Americans pay the same rate into Social Security as everyone else. A recent survey of our members and supporters indicated 96 percent support for raising the cap,” says the Social Security Advocacy group.

NCPSSM says Larson’s legislative proposal gives Democrats an opportunity to build upon, strengthen, and expanding the Social Security program, created by President Franklin D. Roosevelt in 1935. 

Many feel it is time for House Speaker Nancy Pelosi to use the power of her office, responding to over 200 Democrats in her Caucus, to bring H.R. 5723 to a House Ways and Means Committee and floor vote.  If the Republicans take control of the House and Senate Chambers, Social Security reform to expand and strengthen Social Security may be in jeopardy, so time is of the essence to supporters to see H.R. 5723 passed and enacted.

Trustee Reports predict improved outlook for Social Security and Medicare

Published in RINewsToday on June 6, 2022

On June 2, 2022, following a meeting of the Social Security and Medicare Boards of Trustees, the Social Security Administration (SSA) – joined by the Departments of Health and Human Services and Labor, the Centers for Medicare & Medicaid Services, and the U.S. Department of Treasury — released a 275-page annual report giving us a snapshot of the financial health of the Social Security Trust Funds.

The Trustee reports findings

According to this year’s Trustee Reports, “Social Security and Medicare both face long-term financing shortfalls under currently scheduled benefits and financing. Costs of both programs will grow faster than gross domestic product (GDP) through the mid-2030s primarily due to the rapid aging of the U.S. population. Medicare costs will continue to grow faster than GDP through the late 2070s due to projected increases in the volume and intensity of services provided.”

The Social Security Trustees report that the combined asset reserves of the Old-Age and Survivors Insurance and Disability Insurance (OASI and DI) Trust Funds, paying benefits to 65 million retirees, disabled people as well as survivors of deceased workers, are projected to become depleted in 2035, one year later than projected last year, with 80 percent of benefits payable at that time. The DI Trust Fund asset reserves are not projected to become depleted during the 75-year projection period.

“It is important to strengthen Social Security for future generations. The Trustees recommend that lawmakers address the projected trust fund shortfalls in a timely way to phase in necessary changes gradually,” says Kilolo Kijakazi, Acting Commissioner of Social Security in a statement announcing the released report. “Social Security will continue to be a vital part of the lives of 66 million beneficiaries and 182 million workers and their families during 2022,” she adds.   

The Medicare Board of Trustees note in its 263 page report that the projected depletion date for Medicare’s trust fund for inpatient hospital care (Part A), covering around 64 million retirees and disabled persons, moved from last year’s forecast of 2026 to 2028. At this time Medicare will only be able to pay 90% of the scheduled benefits when the fund is depleted.

“We are committed to running a sustainable Medicare program that provides high quality, person-centered care to older Americans and people with disabilities,” said CMS Administrator Chiquita Brooks-LaSure. In a statement “Medicare trust fund solvency is an incredibly important, longstanding issue and we are committed to working with Congress to continue building a vibrant, equitable, and sustainable Medicare program,” she says.

Thoughts from senior advocacy groups

In a statement, AARP CEO Jo Ann Jenkins said that this year’s Social Security and Medicare Trustee report sends this clear message to Congress: “The Social Security and Medicare Trustees’ reports should send this “clear message” to Congress: “Despite the short-term improvement, you must act to protect the benefits people have earned and paid into both now and for the long-term. The stakes are too high for the millions of Americans who rely on Medicare and Social Security for their health and financial well-being.”

“These reports also underscore the urgent need for Congress to pass legislation allowing Medicare to negotiate for lower prescription drug prices, which would result in billions of dollars of savings for seniors, the Medicare program, and taxpayers,” says Jenkins.

Jenkins also calls on Congress to increase funding to fix serious long-time Social Security customer service problems, which currently impede or keep seniors and people with disabilities from getting their benefits in a timely manner.

Following the release of the Trustees Report, Executive Director Alex Lawson, of the Washington, DC-based Social Security Works, (SSW) a social welfare organization that lobbies for Social Security Reforms, also issued a statement: “Today’s report shows that our Social Security system remains strong. Protecting and expanding benefits is a question of values, not affordability. That this year’s projections are even stronger than last year’s proves once again that Social Security is built to withstand times of crisis, including pandemics.”

We don’t have a Social Security crisis, but we do have a retirement income crisis. With prices rising, seniors and people with disabilities are struggling to afford food and medicine. The solution is to expand Social Security,” says Lawson. 

According to SSW, the 2020 Social Security Trustee’s Report reported that Social Security has an accumulated surplus of about $2.85 trillion.  It projects that, even if Congress took no action whatsoever, Social Security not only can pay all benefits and associated administrative costs until 2035, it is 90 percent funded for the next quarter century, 84 percent for the next half century, and 81 percent for the next three quarters of a century.  

“At the end of the century, in 2095, Social Security is projected to cost just 5.86 percent of the gross domestic product (“GDP”), less than most other wealthy countries spend on their counterpart programs,” says SSW.

Max Richtman, President and CEO of the Washington, DC-based National Committee to Preserve Social Security and Medicare (NCPSSM), throws in his two cents about this year’s Trustee Report. “The takeaway from the latest Social Security Trustees report is this:  Congress must strengthen the program’s finances without delay. The Trustees project that the combined Social Security retirement and disability trust fund will become depleted by 2035, one year later than projected in their previous report. At that point, every Social Security beneficiary will suffer a 20% cut to their benefits.”

“Seniors struggling to meet rising living expenses need Social Security to be boosted and strengthened. The pandemic, runaway inflation and devastating stock market losses serve to remind us how vital a robust Social Security program is to workers, retirees, the disabled and their families. The clock is running down. The time for fair, just, and equitable action that safeguards Social Security’s financial stability is now,” adds Richtman.   

While acknowledging that the trust fund insolvency date may fluctuate from year to year, the urgent need to boost the program’s financing and benefits remains consistent, says Richtman. 

NCPSSM’s Richtman says, over the years, the GOP has opposed the expansion and strengthening of Social Security and has called for raising the retirement age, privatization, and more recently, ‘sunsetting’ Social Security and Medicare every five years.  He calls for passage of Rep. John Larson’s Social Security 2100: A Sacred Trust legislation that would extend trust fund solvency by requiring high wage earners to contribute their fair share through an adjustment in the payroll wage cap. 

A Washington Insider says that House Speaker’s Nancy Pelosi (D-CA) policy staff are concerned about the cost of Larson’s Social Security fix legislation and are seeking a CBO cost estimate. At press time this measure has more than 200 Democratic cosponsors in the House. The Congressional Asian Pacific American Caucus (CAPAC), Congressional Black Caucus (CBC), the Congressional Hispanic Caucus (CHC), the Task Force on Aging and Families, and the Congressional Progressive Caucus have all called on Pelosi to bring the bill to the House floor for a vote.

“Thanks to the American Rescue Plan, our economic recovery has strengthened both the Social Security and Medicare Hospital Insurance Trust Funds and improved financial projections for these vital programs. But to ensure that every American worker, senior, child, and person with disabilities receives the necessary and earned benefits provided by both Social Security and Medicare, we need to act. That’s why I am an original cosponsor of legislation like Social Security 2100: A Sacred Trust, to not only enhance benefits for seniors and some of our most vulnerable neighbors, but to also guarantee access to these programs for generations to come,” said Congressman David Cicilline, (D-RI).  

Congress can step in to financially strengthen the Social Security and Medicare programs. A message from the Social Security and Medicare Boards of Trustees suggest Congress pass legislation to reduce or eliminate the long-term financing shortfalls in both the Social Security and Medicare. “Taking action sooner rather than later will allow consideration of a broader range of solutions and provide more time to phase in changes so that the public has adequate time to prepare,” say the Trustees.

Congress should look for “medium-term solvency” fixes to ensure that Social Security program can pay full benefits for several decades rather than for the full 75-year projection period, suggests Paul N. Van De Water, Senior Fellow at the Washington, DC-based Center for Budget and Policy Priorities, a nonprofit nonpartisan research organization and policy institute that conducts research on government policies and programs. “But shoring up the program’s financing for a substantial period of time is important for assuring both current and future beneficiaries that Social Security will be there for them in the years to come,” he says.

At a crossroad

NCPSSM’s Richtman believes Social Security’s future is now at a crossroads. “We can either cut benefits or expand benefits and pay for it by requiring the wealthiest to pay their fair share,” he says, calling on Congress to hold an up or down votes on Larson’s Social Security legislation.

Polling shows that voters support fixing Social Security and Medicare. Seniors may well go to the polls, sending a message with their vote that strengthening and expanding Social Security is important to them.   

For a copy of the 2022 Social Security Trustee Report, go to https://www.ssa.gov/OACT/TR/2022/tr2022.pdf. For a copy of the 2022 Medicare Trustee Report, go to https://www.cms.gov/files/document/2022-medicare-trustees-report.pdf