Author Archives for Herb Weiss

Collette’s Employees Key to Soaring Profits

Published in Pawtucket Times, July 17, 2014

During one of the most devastating economic downturns since the Great Depression, companies throughout the nation put hiring decisions on hold, even slashing employee benefits and compensation. But, savvy CEOs create employee benefits and compensation, to retain their good workers and grow their businesses. Yes, they know that employees play a key role in positively impacting their bottom-line, even ensuring their organizations financial survival in really bad times.

Just listening to talk radio and you will continually hear how the high cost of doing business in the Ocean State, fueled by taxes and regulation, drives businesses out-of-state in droves. But, business is booming at Pawtucket-based Collette and its CEO and President Dan Sullivan, Jr., can easily tell you why – his 544 employees.

With Rhode Island and Nevada tied for having the highest unemployment rate in the nation, Collette, one of the oldest tour operators in the nation, is looking to fill jobs. “We are doing everything we can to improve the employment statistics in Rhode Island,” said Sullivan. “Right now, Collette is focused on growth and acquiring great talent right in our own backyard and increasing job opportunities.”

Back in 1918, when founder Jack Collette established the travel company, World War I had just ended. The Boston Red Sox had won the World Series and porterhouse steak was 54 cents pre-pound. The company’s first tour left Boston for Florida, taking their customers on a three-week adventure for just $61.50. Today, Collette offers more than 150 tours to destinations across seven continents.

Company Values Employee Longevity

According to Sullivan, Collette, now a third generation family owned company, has been honored seven times as the Best Places to Work in Rhode Island. “It’s not just a job; the people love what they do,” observes Sullivan. Whenever Collette hires someone, the company wants the employee to be there for a long time. “We value longevity. We take care of our employees like family,” touts Sullivan.

Although Collette annually offers a performance-based incentive based on the company’s overall performance to its workforce, just two weeks ago every full-time employee who was hired before a designated date received an additional whopping $1,000 bonus at a company celebration held at the Rhode Island Convention Center.
Not bad when Rhode Island companies are slashing benefits and employee compensation.

At this celebration, most of Collette’s 544 employees including others joining them from the company’s offices near Toronto, Ontario, Canada, Vancouver, British Columbia, Canada and London, England, came to get a big thank you from Dan Sullivan Jr., along with his family and other top corporate executives. At a random drawing held that evening, 10 lucky full-time employees each received a $10,000 prize.

“This is to celebrate the success the team had this year,” says Sullivan. “In 2013, the company experienced a second consecutive year of record-breaking revenue and double-digit growth. With a 95-year track record, this is a major accomplishment. It’s our heartfelt ‘thank you’ to every employee for all they do to drive the company forward.”

The tradition of incentivizing Collette’s employees based on the performance of the company dates back several decades, notes Sullivan, who says that he wants all of Collette’s employees to “act as if they own the business and to reward them based on the performance of the company.”

Sullivan pointed out that the $1,000, which was on top of the company’s annual performance base incentive, was a result (77 percent of the employees received it) of one of the most profitable years in its long history. Collette is currently up over 37% in advanced reservations for 2014, too.

According to Sullivan, 82-year old Betty Sullivan, sister of the late Dan Sullivan, former President and CEO of Collette, was honored for her 50 years of service to the company. In recognizing her years of service, Collette gave her a new car.

To improve the health and quality of its employees’ lives, which in turn will enhance their productivity and competitiveness, last July Collette also built a 4,620 square foot Wellness Center that offers two levels of exercise areas and amenities for use by its employees and their families. It also includes one group exercise room, full facilities for men and women (locker room with showers, bathroom, etc.), towel service and more.

Life Long Learning

“Part of our long-term strategy is to rely on learning and critical skills development for growth and performance [of its employees],” said John Galvin, Chief Financial Officer for Collette. “Our goal is to develop and maintain a culture of learning in the organization – this is from the top down. Even the Executives are required to pursue continued learning. We want our entire team committed to continuous learning because this will make all of us more successful in the long run.”

Galvin says, “We offer classroom training for our in-house employees as well as newly hired members of the sales team. In 2013, we provided over 11,000 combined hours of training. Training will be made even more accessible to our outside offices with the use of our new video conferencing software.”

Tuition assistance is available to full-time employees who have worked here for six months, adds Galvin, noting that courses, up to two courses per semester, must be taken through an accredited program that’s job related. He notes that all courses have to be approved by an employee’s supervisor or manager and also by Human Resources Department. Once a grade is verified the employee’s tuition reimbursement will be processed.

Currently, there are 14 Collette employees enrolled in school for advanced degrees, and 215 employees are participating in multiple online training programs through the company’s innovative Learning Management System. In 2013 alone, Galvin states, “14 of our employees completed the Bryant Certificate program and four others completed degree programs earning a master’s, bachelor’s degree, and two earned associate’s degrees.”

As an employee perk, Collette even offers discounted tours to employees and FAM, or “Familiarization,” time off,” adds Jeni Wilson, Collette’s Vice President of Human Resources. “It gives employees a chance to become familiar with the products Collette sells without them having to tap into vacation time, and it is certainly a nice perk for employees and their families,” she notes.

Giving Back to Your Community

A sense of community even drives its charitable endeavors, says Sullivan, who notes that since 1997, his company has given more than $7 million to local and worldwide projects. Through employee-led initiatives, 20,000 children have received enhanced education; balanced nutrition; and clean water.

Sullivan says that Collette employees have the opportunity to designate four work hours each month to volunteer, too. In 2013, the Collette employee volunteers gave 2,263 hours to its communities.

“I feel like I get so much joy out of life that it is only fitting for me to try and give back,” said Chris Cahill, Collette’s Applications Developer. More specifically, the company allows its employees to travel worldwide and experience new cultures and Collette’s volunteer program gives them an opportunity to “give back to the communities they visit. An 11 year Collette employee, Cahill volunteers at Pawtucket Proud Day, the Rhode Island Food Bank and Tourism Cares event.

Collette has received kudos for its spirit of volunteerism. The company recently won a World Travel Market Global Award in recognition of its global philanthropic work over the past 12 months. Locally, Sullivan noted that his company was one of the local companies honored with The Ernie Marot Humanitarian Award Dinner by the Pawtucket Soup Kitchen. The award honored some of the kitchen’s most committed supporters.

Employees Are Assets

In Rhode Island or across the nation, successful companies view their employees and customers as their most valuable assets, says Edward M. Mazze former Dean of the College of Business Administration (from 1998 to 2006) at the University of Rhode Island. “To remain in business you must have the type of employee who is going to be loyal to your company and at the same time be customer-oriented,” he says.

Compensation and Benefit programs, like Collette, offers, will allow you to both motivate and compensate the best people, keeping them from going over to your competitor, says Mazze.

But it just makes good business sense to retain your employees rather then starting a job search to hire employees to fill vacant positions. “Giving a person a thousand dollar bonus is much cheaper than having to go into the market and fill the position,” adds Mazze.

Collette, like many over savvy companies, puts its dollars in its employees’ pockets, even supporting a myriad of worthy nonprofit causes both locally and globally. Collette is a perfect case study for other CEOs to look at – being penny-wise and pound foolish can be hazardous to your company’s bottom-line. Recognizing the importance of your employees’ role in meeting your business objectives will come back a thousand fold. Just ask Dan Sullivan, Jr.

For more information about Collette, visit http://www.gocollette.com.

Herb Weiss, LRI ’12, is a Pawtucket-based writer who covers aging, health care, medical and even business issues. He can be reached at hweissri@aol.com.

Poll Calls Upon Congress to do “the people’s work”

Published in the Pawtucket Times, January 10, 2014

Four months ago, public anger reached a boiling point when the Republican-led House, controlled by its minority faction of Tea Party members, and the Democratic majority in the Senate failed to agree to an appropriations continuing resolution.
As a result of this budget impasse, a 16 day federal shutdown forced the furlough of 800,000 federal employees and another 1.3 million were required to report to work without known payment dates.

Public polls at that time blamed the GOP for turning its back on the nation by putting partisan politics first rather than doing the People’s business.” The popularity of Congress sank to a new historic low with heated partisan conflict echoing throughout the hallways of Congress.

Hammering Out an 11th Hour Deal

Senator Ted Cruz (R-Texas) with the blessings of conservative groups, including the Heritage Action, the Club for Growth, Freedom Works, and the Senate Conservatives Fund, forcefully pushed House Speaker John Boehner (R-Ohio) to offer continuing resolutions not acceptable to President Obama and Congressional Democrats to politically force a delay or to defund the Patient Protection and Affordable Care Act (called “Obamacare”). Strong GOP opposition, spearheaded by Tea Party lawmakers, to raising the nation’s debt ceiling almost forced the government to run out of money to pay its bills.

After weeks of intense political bickering, Congress finally hammered out a political compromise, one that would open the doors of government, but also raise the debt ceiling to keep the nation from free-falling off the fiscal cliff. A failure to raise the debt ceiling could have resulted in the nation’s credit rating being downgraded. If this occurred, average Americans might have seen higher interest rates for mortgages, car loans, student loans and even credit cards. Higher business expenses, due to expensive borrowing rates, might have forced businesses to stop hiring or even to lay off employees. Housing prices might have drop and retail sales slow. The 11th hour compromise kept the American tax payer and business community from taking a huge hit in their pocketbook.

Although Cruz and Tea Party lawmakers in both chambers viewed shutting down the federal government and not raising the debt ceiling as a way to put excess government spending on the chopping block economy, there was economic damage. According to the economists at Standard & Poors, the total cost of the political gridlock to the nation’s economy that occurred before Christmas was estimated to be $24 billion.
Americans Lack Confidence in Congress

With the new Congressional session beginning this month, a new national poll released last week by AP-NORC Center for Public Affairs reveals that few Americans have faith in the current political status with Congress receiving low marks on its performance of upholding the views of most Americans while only 9 percent say it is doing a good job.

According to the poll that comes months after the first government shutdown in 17 years, 70 percent lack confidence in the federal government’s ability “to make progress on important issues facing the nation in 2014.”

However, the poll findings indicate that the respondents have a little bit more faith in their local and state governments, with 45 percent saying that they are at least moderately confident in their state government and 54 percent having at least moderate confidence with elected officials at the local level.

The federal government receives low marks on its performance. For instance, 55 percent believe the government is doing a poor job of representing the views of most Americans while only 9 percent say it’s doing a good job.

Meanwhile, the poll’s results find Americans are more pessimistic than optimistic on matters such as the nation’s ability to produce strong leaders, America’s role as a global leader, and the opportunity to achieve the American dream.

The People’s preferred agenda for the government in 2014 includes a diverse set of policy issues that range from economic problems to social policies to foreign affairs, notes the poll. Health care reform tops their list of priorities, mentioned by 52 percent of respondents as one of the top ten problems, followed by unemployment (42 percent), the economy in general (39 percent), and the federal deficit (31 percent).

“While it is very easy to ask people to choose a single ‘most important problem’ and to build a list for the answers, the reality is that government has to address many issues at the same time,” said Trevor Tompson, director of the AP-NORC Center. “This survey, with data about the public’s priorities on a range of policy issues, provides policy makers with rigorous data as they seek to understand the public’s outlook on where the country is now and what the action agenda should be for the year ahead.”

Wendy Schiller, Associate Professor of Political Science and Public Policy at Brown University, notes that the AP-NORC poll reveals “broader concerns expressed in national opinion polls, and by the average Rhode Islander “that our country seems to be slipping on lots of levels.”

Schiller, a frequent guest on Rhode Island PBS’s “A Lively Experiment,” notes that aging baby boomers and seniors worry about issues facing the younger generations, personal debt resulting from student loans to national debt. On the other hand, “Younger folks worry about how they will take care of their parents and grandparents, as well as providing for their own retirement,” she says.

“In a state like Rhode Island, which has such a strong family centered culture, these issues weigh heavily on almost everyone’s minds,” observes Schiller.

One of the poll’s positive findings was that the respondents did not cite healthcare for seniors as a pressing issue even though they did express concern over Social Security and health care reform, adds Schiller. “Preserving Medicare is as important, if not more, to the physical and financial well-being of seniors, so I found it striking that it was not as large a concern [as other issues].”

The polls negative findings of a distrust of government, rather than just a disappointment, concerns Schiller, noting that “Democracies do not fare well when the people lose faith in their government.”

As indicated by the poll, Schiller believes that Rhode Island state elected officials are viewed more positively by voters than those serving in Congress. But, 2014 will be a challenging year for them, especially with issues like the 38 Studios debacle, pension reform issues, and Rhode Island job growth. Schiller believes that “If the General Assembly can increase the trend towards greater transparency and accountability, than they might be able to reverse the downward slide of public faith in government.”

As noted in the poll, “public opinion about Congress is at an all-time low,” says Darrell M. West, Ph.D., Vice President and Director of Governance Studies at the Brookings Institution. “People are disenchanted with the hyper-partisanship in Washington, D.C., and the inability of congressional leaders to address major policy problems, he says, noting that the government shutdown was very disturbing to mainstream and people now worry about Congress getting anything done.

West, a former Brown University professor and a prominent Rhode Island political commentator, does not see a major resurgence of bipartisanship in this Congress.
“The parties have incentives to highlight their differences rather than compromise their principles. That will make it difficult for the parties to work together, he says.

But West sees an indicator that the GOP might move away from its ties to the Tea Party that put a damper on reaching across the aisle to get the people’s work done. “The only promising sign is Speaker Boehner’s declaration of independence from the right-wing. A month ago, Boehner criticized outside conservative groups and said they had lost all credibility. If he really believes that, it may embolden him to work on immigration reform and pass needed legislation”, says West.

Because of the complexity of today’s domestic and foreign policy, the People want and need their elected officials to quit this partisan bickering and join together to solve the enormous problems that face the nation, warns well-know Rhode Island activist, Susan Sweet, a keen watcher of state, national, and global politics. “Without the political will to stand together and strengthen the People of America, this great experiment in democracy could decline and fall,” she says.

The AP-NORC national poll was conducted by The Associated Press-NORC Center for Public Affairs Research from Dec. 12-16, 2013, with 1,141 adults. Additional information about how the survey was conducted, including the survey report and the survey’s complete topline findings can be found on the AP-NORC Center’s website at http://www.apnorc.org.

Herb Weiss, LRI ’12, is a Pawtucket-based writer covering aging, health care and medical issues. He can be reached at hweissri@aol.com.

Some Simple Resolutions Can Better Your Life

Published in Pawtucket Times, January 4, 2014

Every year we see the Times Square ball swiftly drop as a million or so revelers loudly count down to one at the stroke of midnight. Also, we traditionally make New Year Resolutions to accomplish in the coming year to perform acts of kindness and for self-improvement.

Making a resolution for positive change goes back for eons. According to Wikipedia, the act of making a resolution can be documented in Mesopotamia (the territory of modern-day Iraq). Babylonians made promises to their stone deities to start off a new year by returning borrowed goods and paying off debts.

The free internet encyclopedia also notes that the Romans even carried out this tradition by making promises to Janus, the God of beginnings and transitions (for whom the month January is named). Knights during the Medieval era, from the 5th to 15th century, took a “peacock vow” after the Christmas season to re-affirm their commitment to knightly virtues of honor, courtesy love and courtesy.

Wikipedia also reports that even “watch services” held late on New Year’s Eve, also provided an opportunity for Christian parishioners to review the past year and make confessions and prepare for the New Year by prayer. Even Judaism’s High Holidays, from Rosh Hashanah ending with Yom Kipper, the Day of Atonement, gives worshipers an opportunity to reflect on their wrongdoings over the year to seek forgiveness and to prepare for the upcoming year, adds the internet website.

Memorable New Year Resolutions

Zoe Mintz, of the International Business Times, posted her thoughts about New Year Resolutions just hours before 2014, on the New York-based digital global publication’s web. Like clockwork, many of the nation’s newspapers and magazines, including Mintz, printed articles detailing interesting, inspirational and unusual resolutions from prominent people, from movies stars (they usually tweet) artists, politicians, writers, and corporate leaders.

Mintz details some well-thought out New Year Resolutions from people who you may well know.

“Let our New Year’s resolution be this: We will be there for one another as fellow members of humanity, in the finest sense of the word.” — Goran Persson, served as Prime Minister of Sweden from 1996 to 2006

“New Year’s resolution: To tolerate fools more gladly, provided this does not encourage them to take up more of my time.” — James Agate, British diarist and critic.

“I made no resolutions for the new year. The habit of making plans, of criticizing, sanctioning and molding my life, is too much of a daily event for me.” — Anaïs Nin, an American author, ‘

“One resolution I have made, and try always to keep, is this: to rise above the little things.” — John Burroughs, an American naturalist and essayist important in the evolution of the U.S conservation movement.

“I think in terms of the day’s resolutions, not the years.” — Henry Moore, an English sculptor and artist. He was best known for his semi-abstract monumental bronze sculptures which are located around the world as public works of art

“What the New Year brings to you will depend a great deal on what you bring to the New Year.” — Vern McLellan, author of Wise Words and Quote.

“Follow your passions, believe in karma, and you won’t have to chase your dreams; they will come to you.” — Randy Pausch, American professor of computer science and human-computer interaction and design at Carnegie Mellon University in Pittsburgh, Pennsylvania. He is author of the “Last Lecture.”

Yesterday is gone. Tomorrow has not yet come. We have only today. Let us begin.” — Mother Teresa, an Albanian-born, Indian Roman Catholic Religious Sister who founded the Missionaries of Charity which in 2012 consisted of over 4,500 sisters in 133 countries.

“If you asked me for my New Year resolution, it would be to find out who I am.” — Cyril Cusack, an Irish actor, who appeared in numerous films and television productions in a career lasting more than 70 years.

Everyday Resolutions

Resolutions may inspire or be a little bit ethereal, as detailed in the above listing compiled by Mintz. Simply put, our personal New Year’s resolutions help us cope with daily challenges to improve health, personal finances and relationships, that is to enhance our quality of life.

Many of your family and friends will be making their 2014 New Year’s resolutions to improve their health by eating healthy foods, losing weight or ratcheting up their exercise regimen. Everyone knows someone whose has made a resolution to either drink or smoke less, or not at all.

As the New Year approaches a person may say “Life’s too short,” when they begin to craft their personal resolutions. Attitude adjustments may well occur, when the person resolves to see “a glass half full rather than half empty,” making a commitment for the coming year to become a more positive person, one who looks forward to living life to the fullest. Even some may explore ways to reduce the stress in their lives.

A 2014 New Year resolution for others may just be to dig themselves out of credit card debt (cut those cards in half), regularly put money away for retirement, invest in the stock market or even to find a more satisfying job that pays better than their current one.

You might even see college students making their 2014 resolution to study harder to get that “A.” Some baby boomers and seniors may even chose to make this year the time to enroll at a local College or University to get a bachelor’s or graduate degree, or go to just learn new or sharpen up their existing skills.

For many, life may have become too routine and predictable, pushing them to schedule a trip to exotic places in the New Year. Some may choose to watch less television, committing to put their leisure time to a better use in 2014. One might resolve to become a volunteer at the local food kitchen, or helping the homeless, or even joining civic groups, like the Pawtucket Rotary Club or Lions club, or the Masons, to reach out to their community. Spending time helping those in need can also be a benefit for those volunteering – learning new skills, meeting new friends, advancing your career, or even improving mental and physical health.

New Year’s resolutions even help a person focus where their time, money and energy is directed. Everyone knows someone who is resolving to spend quality time in 2014 with family members. Some may even make resolutions to get engaged or married their long-time partner or to even begin a family.

With Christmas becoming so commercial, some may well make New Year resolutions that will push them away from materialistic pleasures, to exploring their spirituality.

Using Technology to Keep Resolutions

New technology can help keep us on track with keeping our 2014 New Year’s Resolutions. With the growing popularity of cell phones (iPhone and Android) thousands of self-help apps are now becoming available on app stores for IOS and Android cell phones, reports Business Reporter Victor Luckerson, in an article published on New Year’s Day on Time.com.

Luckerson details apps that will keep you on track with keeping your 2014 New Years resolutions. Here is a small sampling:

For learning the basics of a foreign language to prepare for a vacation, Duolingo helps you to quickly learn the basics. Users can easily review lessons in vocabulary, pronunciation, and basic grammar. Currently Duolingo offers lessons in English, Spanish, French, Portuguese, German and Italian. Available for iPhone and Android.

MyQuitCoach was created to help you keep cigarettes at arms length. The app uses data to help people curb their bad habit by allowing users to input how often they smoke and when they have their cravings. This information allows short and long-term goals to be set, enabling the smoker to reduce their daily cigarette use. Tying results to both Facebook and Twitter can increase support from social media friends. Available for iPhone.

For those who require motivation to go to their neighborhood gym, MapMyFitness is just the app for you. The app tracks 600 different fitness activities, from running, to ballroom dancing, to even walking the dog. With this app you can even map out effective jogging routes. It even offers a social component that allows your friends to motivate you to exercise from within the app. Available for iPhone, Android, and BlackBerry.

For resolutions to tighten your belt to improve your personal finances, check out DailyCost. The app easily allows you to closely check in going and outgoing money in all you bank accounts. Moreover, you can easily log in all your daily expenses, too, categorizing them within seconds. Weekly and monthly spending charts allow you to closely review where you spend your money. Available for iPhone.

Finally here’s an app to help you accomplish your resolution goals. Simply put, Lift helps you track how often you complete your tasks that you resolve to complete and rewards you with virtual check marks for achieving. Tasks can be drinking more water, praying, and other habits you want to change. App users who pursue the same goals can support each other via discussion groups. Available for iPhone and Android.

For this columnist, my 2014 New Year’s Resolutions (like many) revolve around health, financial and family. I resolve to become healthier by losing weight, eating healthier foods, and increasing my visits to the local YMCA; to get my financial house in order; and to spend more time with family and good friends. Maybe I might even write a book. As to my success, I will keep my fingers crossed.

Herb Weiss, LRI ’12, is a Pawtucket-based writer who covers aging, health care and medical issues. He can be reached at hweissri@aol.com.