AARP Tele-Town Hall Informs Seniors What They Need to Know About COVID-19

Published in the Woonsocket Call on March 15, 2020

Twenty-four-hour programming on cable television, television networks, talk radio and newspapers report the spread of coronavirus (COVID-19) across the nation. According to the Centers for Disease Control and Prevention (CDC), just days ago there were about 700 confirmed and presumed U.S. cases from 38 jurisdictions, that’s 36 states and New York and D.C. There are more than 100,000 cases worldwide. CDC officials expect this count to go up. counts to go up.

At the AARP’s Coronavirus Information Tele-Town Hall event, held Tuesday, March 10, federal health experts gathered to the symptoms of COVID-19, how to protect yourself, and what it means for older adults and family caregivers. The event was moderated by AARP’s Vice President of Content Strategy and; Communications Bill Walsh and featured Admiral Brett P. Giroir, M.D., , Assistant Secretary for Health at the U.S. Department of Health and Human Services; Nancy Messonnier, M.D., and internist and Director of CDC’s National Center for Immunization and Respiratory Diseases; and Seema Verma, Administrator at the Centers for Medicare and; Medicaid Services.

The invited experts warned seniors to take heed. People age 60 and over are at high risk of catching COVID-19, it’s severity especially for those with underlying medical conditions.

Getting the Best Source of Medical Information

According to AARP’s Walsh, the Washington, DC-based nonprofit convened the tele-town hall about coronavirus in an effort to protect the public. “While we see an important role for AARP to play in providing consumer information and advocacy related to the virus, the public should be aware the best source of medical information is the Centers for Disease Control and Prevention,” he said.

At this briefing Messonnier noted that reports out of China that looked at more than 70,000 COVID-19 patients and found that about 80 percent who had the virus had a mild case and recovered. About 15 percent to 20 percent developed a serious illness.

The COVID-19 virus affects adults, especially seniors, says Messonnier. noting that people over age 60 are at a higher risk of becoming seriously ill from this virus, especially if they have underlying health conditions such as diabetes, heart disease.

Although younger people with underlying health problems are also at risk, the top official at CDC stressed that older people with health problems are the most vulnerable. She noted that her parents are in their 80s, and even though they don’t live in community reported to have the virus, she advised them to stay close to home.

CDC’s Messonnier suggested that seniors stock up on over-the-counter medications to treat fever, cough and other symptoms, as well as tissues, common medical supplies, and routine medications for blood pressure and diabetes.

Although there is no vaccine to prevent coronavirus and there are no specific medicines to treat it., there are many things you can do to prevent the illness, says Messonnier. She urged seniors to avoid contact with people who are sick. Keeping the COVID-19 virus at bay can be as simple as simply washing your hands often with soap and water for at least 20 seconds, especially after blowing your nose, coughing, or sneezing, or having been in a public place, she said, urging seniors to wash your hands after touching surfaces in public places. If soap and water are not available, use a hand sanitizer that contains at least 60% alcohol [if you can find it].

Messonnier warns seniors to avoid touching high-touch surfaces in public places – like elevator buttons, door handles, handrails, handshaking with people, etc. Use a tissue or your sleeve to cover your hand or finger if you must touch something. It’s difficult for many but just avoid touching your face, nose, and eyes, she says.

Messonnier also suggested that seniors to clean and disinfect their homes to remove germs: practice routine cleaning of frequently touched surfaces (for example: tables, doorknobs, light switches, handles, desks, toilets, faucets, sinks & cell phone). Also, avoid crowds, especially in poorly ventilated spaces. Your risk of exposure to respiratory viruses like COVID-19 may increase in crowded, closed-in settings with little air circulation if there are people in the crowd who are sick.

Avoid all non-essential travel including plane trips, and especially avoid embarking on cruise ships, warns Messonnier.

Messonnier also called on people over age 6o to follow “social distancing strategies,” such as teleworking and avoiding crowds, especially in poorly ventilated spaces. This might mean that if your grandchild has a fever and runny nose, it may not be the right time to visit, she says.

“If COVID-19 begins spreading in your community, keep in touch family and friends by phone or email to let them know how you are doing,” recommends Messonnier. Consider ways of getting foods brought to your house through family, social, or commercial networks. Have at least three days of household items and groceries on hand so that you will be prepared to stay at home for an extended period of time, she adds.

And if you rely on a caregiver for routine help, make arrangements for backup care in case your primary caregiver becomes sick, suggests Messonnier.

Seema Verma, who oversees the Centers for Medicare & Medicaid Services, reported that major health insurers are now responding to the pandemic coronavirus outbreak by pledging to relax prescription refill limits on “maintenance medication” for Medicare Advantage and Part D beneficiaries.

Hot Off the Press…

“No matter what type of [Medicare] program you are in, you can get a coronavirus test with no cost sharing, Verma announced noting that she has gotten a commitment from insurance companies to also cover coronavirus tests with no cost-sharing.

Medicare now pays for telehealth services. “You can Skype with them. You can send them pictures, and all of those are covered services, so your doctor can bill for those particular services, says Verma.

If you have difficulty stocking up on your prescriptions at the pharmacy, consider refilling your medications with a mail-order service, recommends DHHS’s Giroir. Ask your physician to switch your prescription from a 30-day supply to a 90-day supply to “keep you out of the doctor’s office or a crowded grocery store or pharmacy,” he adds.

“This is not the time to panic. Stay informed, take it seriously because it can be a serious disease, stay up to date. We are committed to doing whatever we can to communicate,” says Giroir, noting that CDC’s website is a great source of information, but you want to know what is going on in your local community because that is where you get the most direct information about the risk.

For details, about COVID-19, go to https://www.cdc.gov/coronavirus/2019-nCoV/index.html. Also, go to https://health.ri.gov/diseases/ncov2019/.
Here’s a transcript of the event: https://www.aarp.org/health/conditions-treatments/info-2020/tele-town-hall-coronavirus.html.

Senators Seek to Identify Subpar Nursing Homes

Published in the Woonsocket Call on July 14, 2019

Last month, U.S. Senators Bob Casey (D-PA) and Pat Toomey (R-PA) succeeded in prodding the Centers for Medicare and Medicaid Services (CMS) to publicly release the April listing of underperforming nursing homes across the nation that require closer regulatory scrutiny but are not receiving any. Before CMS released the listing of candidates to the Special Focus Facility (SFF) program, the federal agency, charged with overseeing the care and quality in nursing homes, had not publicly identified these troubled facilities.

Less than 6 percent (88 facilities) out of more than 15,700 nursing homes nationwide are participants of the SFF program. CMS publicly identifies these facilities to the public. But an additional 2.5 percent (or approximately 400 facilities) qualify as candidates for the program because of having a “persistent record of poor care” but are not selected because of limited resources at CMS, according to a 26-page report, “Families’ and Resident’s Right to Know: Uncovering poor care in America’s Nursing Homes,” released in June 2019 by Pennsylvania’s two U. S. senators.

Nursing homes that are part of the SFF program have 12 to 18 months to correct any deficiencies and have two clean CMS surveys. If a facility fails to meet that target, it is are subject to increased regulatory enforcement, including being dropped from the Medicare and Medicaid programs.

Calls for Transparency

On March 4, 2019, Casey and Toomey wrote to CMS requesting information on its oversight of nursing homes in the SFF program. In that letter, the Senators requested the federal agency to provide the names of the 400 SFF candidates, calling for details about programs operations, scope and overall effectiveness. On May 3, 2019, CMS provided a written response and two weeks later, on May 14, the Senators received the listing of SFF candidates for April 2019. The names of these SFF candidates were not made public until Cassy and Toomey forced the issue by releasing this information in their report on June 5.

In CMS administrator Seema Verna’s May 14 letter to the two senators, Rhode Island-based participants and candidates in the SFF program were identified. They are: Charlesgate Nursing Center (SFF Candidate); Hebert Nursing Home (SFF Candidate); Oak Hill & Rehabilitation Center (SFF); St. Elizabeth Manor East Bay (SFF Candidate); and Tockwotton on the Waterfront (SFF Candidate).

In responding to the senators, Verma said that regardless of whether a nursing home is part of the SFF program, “any facility that performs poorly on surveys and continues to jeopardize residents’ health and safety will be subject to CMS enforcement,” which includes civil money penalties, denial of payment for new admissions or termination from the Medicare and Medicaid programs. Verma also stressed that in addition to her agency’s regulatory oversight, its Nursing Home Compare website has been improved to include “new, more reliable sources for obtaining staffing and resident census data, as well as including more claims-based quality measures.”

“Regardless of participation in the SFF program, any facility that performs poorly on surveys and continues to jeopardize residents’ health and safety will be subject to CMS enforcement remedies, such as civil money penalties, denial of payment f-or new admissions, or termination,” adds Verma.

Casey and Toomey believe that the list of SFF candidates is information that must be publicly available to individuals and families seeking nursing care for their loved ones. For that reason, the Senators have released the April 2019 list of SFF candidates and are continuing to work with CMS to make future lists public.

Through the release of the SFF candidate list and the Senate report, which details preliminary findings from surveys and public information about these candidate facilities, the Senators aim to provide Americans and their families with the transparency and information needed to choose a nursing home that would provide quality care to a loved one.

CMS Inquiry Identifies Issues

Casey and Toomey’s CMS inquiry into the SFF program put the spotlight on several issues. It became apparent to the two senators that a nursing home’s participation in the SFF program was not easily understandable to the public or would-be residents and their families. It became clear that CMS’s Nursing Home Compare, the agency’s online website, was not consistently updated to reflect any changes in the SFF program. “For example, in March 2019, the small icon used to indicate that a facility is an SFF participant was not on the webpage of five of the 17 newly-added SFF participants,” noted the Senate report. Most important, CMS’ website did not identify SFF candidates.

According to the released Senate report, only CMS and the state regulatory agency in which the nursing home is located and the facility itself, had knowledge of who is an SFF candidate. While CMS requires every nursing home to notify residents and its community of its regulatory SFF participant designation, these requirements do not apply to SFF candidates.

Aside from CMS recently updating its Nursing Home Compare webpage to more clearly indicate which nursing homes are SFF participants, it lacks details about the SFF program. There is no information explaining the reason for a facility’s participation in the program, the length of time it has been in the program or whether it has fixed the care issue. Most important, CMS does not include information on facilities that routinely cycle in and out of the SFF program, says the Senate report.

“There are few decisions more serious or life-altering than that of choosing a nursing home. I am pleased that CMS has taken the work that I have done with Senator Toomey seriously and is heeding our call to release the list of nursing facilities that are nominated to the Special Focus Facility program,” said Casey. “Our bipartisan work will ensure that families have all the information at their fingertips when choosing a nursing home. Now we must work in a bipartisan fashion to ensure the SFF program is working properly and that CMS has the funding it needs to improve underperforming nursing homes nationwide,” he says.

Adds, Toomey, “Ensuring that families have all the information they need about a nursing home will improve the quality of care at facilities across the country.”