Technical Support Scam Running Rampant Across Nation

Published in Woonsocket Call on December 25, 2016

If one penny was given to me for every phone call I received from a “Microsoft employee” warning me about a virus in my 10-year-old computer, I could retire as a millionaire. The Washington, DC-based AARP says that thousands of consumers across the nation may have fallen victim to the ‘technical support scam,’ more than ever before. Last month, the AARP Fraud Watch Network launched a new initiative to raise the awareness of the scam and educate consumers about how they can protect themselves.

A survey released on November 14, 2016 by Microsoft found that over the past year two-thirds of consumers surveyed have experienced the tech support scam, in which the phone caller poses as a technician from one of the major computer companies. AARP’s efforts to educate consumers about this scam includes online content, advertising and media appearances featuring renowned security expert and Fraud Watch Network Ambassador Frank Abagnale.

The Nuts and Bolts of the ‘Technical Support Scam’

Executing the scam via telephone, email or even pop-up ads, the phone caller informs a targeted person that a virus or some other security problem has been detected on the victim’s computer, and offers to easily make a repair. Instead, their goal is to gain control of the computer, access personal files and pass words, and obtain credit card information to charge the consumer for the supposed repair or a warranty program – which proves to be worthless.

“If you or someone you know receives a call or an email from someone identifying themselves as a technician with Microsoft, Google, Apple or some other well-known technology company, it is likely to be a scam. Just hang up the phone,” said Abagnale, in a statement. The large computer firms never make proactive calls or send email to provide unrequested technical support.”

Microsoft’s survey findings indicate that 20 percent of the people surveyed around the world continued with a potentially fraudulent interaction to their computer, visited a scam website, or even provided a credit card or other forms of payment, after the initial contract. This means that the victim downloaded harmful software, giving the scammers access to their computer.

Interestingly, the victims who continued to interacting with the scammers, half were millennials (ages 18 to 34), the technology savvy generation. Thirty four percent were ages 36 to 54 and 17 percent were age 55 or older.

Abagnale advises consumers never to give control of their computer to a third party, nor to provide a credit card number to pay for unsolicited repair services or warranty programs.

Don’t Let Your Guard Down

Adds AARP Rhode Island Director Kathleen Connell, “We’ve had an enthusiastic response to our multi-media Fraudwatch presentation. “Many older Rhode Islanders are relatively new to the online world and they are the most vulnerable. But anyone who lets his or her guard down can suffer enormously at the hands of online scammers. And by no means have criminals abandoned their old-fashioned tactic via the U.S. Mail and land-line phones. Our presentation is based on the perspective of former con artists and we include a copy of AARP’s Con-Artist’s Playbook, which reveals the nasty tricks of the trade.

“As we often say, people hear about scams in the media and think, ‘I would never fall for that.” Well, of course not. You just watched a news story warning the scam is active. It’s the one you haven’t heard about that can be fatal because the cons know exactly which emotional and psychological buttons to push.

“We’re most pleased by how volunteers have stepped up to take our training and become presenters,” Connell added. “We couldn’t manage the demand ourselves.”

“Most consumers don’t have the technical skills to know that their computer has been infected with malicious software, exposing them to widespread theft and fraud,” said Attorney General Peter Kilmartin. “A growing number of consumers make purchases, pay bills, or monitor bank account information online. Giving a thief access to that information is akin to inviting them into your house to take whatever they want.”

Kilmartin suggests the following tips from Microsoft to protect from these telephone tech support scams:

Do not purchase any unsolicited software or services.

Ask if there is a fee or subscription associated with the “service.” If there is, hang up.

Finally, Kilmartin urges Rhode Islanders to never give control of your computer to a third party unless you can confirm that it is a legitimate representative of a computer support team with whom you are already a customer. Immediately report the scam call to the Consumer Protection Unit at the Office of Attorney General at 401-274-4400 (Monday – Friday, 8:30 a.m. – 4:30 p.m.) or email at consumers@riag.ri.gov.

Any group interested in scheduling a Fraudwatch presentation can call the AARP state office at 401-248-2674 and speak with Outreach Director Darlene Reza Rossi. AARP also offers free scam alerts via smart phone or computer. You can learn more about Fraudwatch in Rhode Island and enroll in the Fraudwatch Network at http://www.aarp.org/rifraudwatch.

Making Genocide and Holocaust Education Mandatory

Published in Woonsocket Call on April 26, 2015

By Herb Weiss

With newspapers reporting an increase of religious and cultural intolerance and hate crimes, it is refreshing to see the Rhode Island General Assembly pass resolutions condemning the systematic and barbarous murder of Armenians and Jews.

On Friday, April 24, Armenians across the nation stopped to remember the Ottoman authorities eight-year brutal campaign taking place 100 years ago to eliminate their ethnic group from its homeland in what is now Turkey. Both chambers of the Rhode Island General Assembly passed resolutions calling this day, “Armenian Genocide Remembrance Day” and urging President Obama and Congress to officially recognize the genocide which resulted in the estimated death of 1.5 million Armenians and to make restitution for the loss of lives, confiscated properties, those who endured slavery, starvation, torture, and unlawful deportations.

Taking Responsibility for Your Actions

On April 6, it was a personal and professional triumph for Rep. Katherine S. Kazarian (D-Dist. 63, East Providence), a fourth-generation Armenian-American, to take the lead in sponsoring Rhode Island’s House resolution to commemorate the 100th Anniversary of the Armenian Genocide of 1915. In the afternoon before the vote, the East Providence lawmaker unveiled her resolution at a ceremony in the State House State Room attended by elected state officials and fellow lawmakers.

“The only thing worse than trying to eliminate an entire generation and culture is to deny that such a genocide ever took place,” said Kazarian. “For the past 100 years, the government of Turkey has continually refused to acknowledge their part in the ethnic cleansing of the Armenian people, “she said. Until the Armenian genocide that happened 100 years ago on her ethnic group is recognized by the government of Turkey, Kazarian promised to return to the State House every year to keep the issue alive.

Rhode Island Attorney General Peter Kilmartin says, “On this 100th anniversary, it is more important than ever to remember the horror and tragedy that the Armenian people went through, and it is long overdue that as a nation, we recognize the Armenian Genocide. Hopefully, through recognition, vigilance and education, this type of history will cease to repeat itself.”

“From my first days as a legislator to today as Attorney General, I have always advocated for recognition of the Armenian Genocide, and more recently filed an amicus brief in support of the Armenian fight to seek the return of stolen Armenian Genocide era assets through the United States Courts,” says Kilmartin.

“There are many parallels between the Armenian Genocide and the Holocaust carried out by Adolf Hitler, which ultimately killed six million Jews,” says the Attorney General, stressing that the Armenian Genocide served as an example for Hitler, who used the lack of consequences for the perpetrators of the Genocide as encouragement for the Nazis in planning the Holocaust.

“When giving a speech to Nazi leaders one week before the invasion of Poland, which effectively began World War II, Hitler reportedly noted, ‘who, after all, speaks today of the annihilation of the Armenians?,’ notes Kilmartin, saying that “some historians have even suggested that if more had been done to thwart the Ottomans’ massacre of Armenians, perhaps the Holocaust could have been prevented.”

Eradicating Religious and Cultural Bigotry

Marking the 70th anniversary of the liberation of Auschwitz, Buchenwald, Dachau and Bergen-Belsen concentration camps, Rep. Mia Ackerman (D-Dist. 45, Cumberland, Lincoln) submitted a resolution commemorating Holocaust Remembrance Day (Yom Ha’Shoah). The resolution was passed by the House of Representatives.

“The citizens of Rhode Island have a rich tradition of fighting those who would trample individual liberty and human dignity,” said Representative Ackerman. “We must never allow anyone to forget the time when a handful of evil people tried to turn the earth into a graveyard by systematically exterminating an entire race of people.”

The resolution, which was passed by both the House and Senate, also applauded the courageous efforts of those who took part in the Warsaw Ghetto Uprising of 1943, stating “the brave actions in April and May of 1943 stand as testimony to a rare and indomitable human spirit and extraordinary courage exhibited in the darkest hours of man’s inhumanity.”

According to the Conference on Jewish Material Claims Against Germany, by 2020 there will be only 67,000 Holocaust survivors left, 57 percent who will be at least 85 years old. How can the story of the horrific holocaust be told to the younger generation when the eye witnesses are dying off?

Andy Hollinger, Director of Communications for the Washington, D.C.-based U.S. Holocaust Memorial Museum, makes an obvious comment. “No one who did not live through the Holocaust can experience its horrors, he says, noting that “Holocaust survivors are our best teachers.”

Today, about 80 Holocaust survivors are still telling their stories and working to educate new generations about this history at the U.S. Holocaust Memorial Museum.

“When they are no longer here we will rely on the collections — artifacts, documents, photographs, films, and other materials to tell this story,” says Hollinger, noting that the Museum is “racing to collect the evidence of the Holocaust.”

“We’re working in 50 countries on six continents to ensure this proof [witness testimonies, artifacts, and documents] is secured, preserved and made available through exhibitions and, increasingly, digitally, adds Hollinger.

Marty Cooper, Community Relations Director, Jewish Alliance of Greater Rhode, believes it is “vitally important that the next generations learn about the holocaust and other genocides and atrocities that have taken place and continue to take place.” He calls for genocide education to be mandatory and part of the middle and high school curriculum.

One of the great lessons we can learn from the Holocaust and Armenian genocide is that hatred cannot go unchallenged. It must be immediately confronted wherever it emerges, by governments, religious leaders, nonprofit and business organizations, more important by each and every one of us. We must avow that these horrendous atrocities will never happen again to future generations.

Herb Weiss, LRI ’12 is a Pawtucket writer who covers aging, health care and medical issues. He can be reached at hweissri@aol.com.