Tag Archives for Better Business Bureau

Fraud Schemes Targeting Older Adults: Senate Aging Committee Sounds Alarm

Published in RINewsToday on July 21, 2025

“Congratulations! We are pleased to inform you that you are one of our lucky winners,” read the letter.

The official-looking correspondence—purportedly from the desk of the Vice President, International Promotions/Prize Award Department of Publishers Clearing House (PCH)—continued:

“On behalf of the members and staff of PCH, the Association of North America Lottery, and Provincial Sweepstakes, we sincerely congratulate you on your grand prize winnings of $750,000… Please contact your claims agent to arrange method of payment.”

Enclosed was a check, appearing legitimate, allegedly issued by Northern Fairfield Insurance (NFI) of Danbury, Connecticut, from a Webster Bank account, in the amount of $9,700.65.

According to the letter, the check was intended to help cover taxes, handling, and processing fees related to the prize.

Northern Fairfield Insurance, established in 1998, is a small firm with just three employees, including its owner, Jim Ostrove. Nearly two weeks ago, Ostrove began receiving calls—mine among them—asking whether the PCH letter and enclosed check were legitimate.

“The volume has tapered off by the day,” he admits, noting that “we’re no longer receiving any calls.”

A quick call to NFI confirmed my suspicions: the letter, marked “Confidential,” was a scam. In conversation with Ostrove, he said, “I felt violated and angry.”

Concerned, Ostrove contacted Webster Bank—the financial institution listed on the counterfeit check—to confirm that no account had been set up in his company’s name. The bank quickly verified this, noting that the check’s routing number was invalid and had no connection to a legitimate account. “Looking closely at the PCH check, I also realized that the name of my insurance company was misspelled,” Ostrove added.

Ostrove says the bank’s fraud unit was very helpful and confirmed the check was fake. His concerns about any potential financial fallout for his business were eased, he says.

Although Ostrove filed a police report, he had no real expectation that the scammers would be caught. “I just wanted the report on file in case someone came forward about the reward and tried to hold me financially responsible,” he said.

“My report made it very clear that I was a victim of fraud,” he emphasized.

According to the Federal Trade Commission, victims reported nearly $350 million in losses to prize, sweepstakes, and lottery-related scams in 2024.

Like me, the Better Business Bureau estimates that tens of thousands of individuals will receive similar scam mailings in 2025—complete with fake prize notifications, counterfeit checks, and fraudulent requests for payment or personal information. The actual number of victims may be much higher, as many incidents go unreported.

Senate Aging Committee Puts a Spotlight on Scams and Financial Exploitation

On Feb. 12, 2016, the U.S. Senate Special Committee on Aging announced the publication of its first full-year “Fraud Book,” Protecting Older Americans Against Fraud, covering the period from January 1 to December 31, 2015. These annual reports aim to raise awareness about the growing number of fraud schemes targeting older Americans and provide specific recommendations to combat them.

The latest, published just recently, is a 40-page multi-language annual report, Age of Fraud: Scams Facing Our Nation’s Seniors (Report No. 119-35 of the 119th Congress), and was released on July 10, 2025. It highlights the many forms of fraud—including grandparent scams, tech support fraud, financial service scams, travel and timeshare fraud, romance scams, and government impersonation schemes.

“These schemes often target emotional vulnerabilities, particularly among seniors facing loneliness, isolation, or depression,” note Chairman Rick Scott (R-Florida) and Ranking Member Kirsten Gillibrand (D-New York) in a statement announcing the newly released report.

The 2025 bipartisan report outlines the growing financial threats facing aging Americans and ways for seniors to identify red flags that provide warnings of scams, suggests practical tips on how to protect themselves, and how to report scams. This year’s edition underscores the alarming rise in sophisticated schemes, particularly those utilizing artificial intelligence (AI). In 2024 alone, fraud and scams cost seniors over $4.8 billion, with those aged 50–59 losing an additional $2.5 billion.

“Across our nation, older Americans are being targeted every day by increasingly sophisticated scams that rob them not only of their hard-earned savings but also of their security and peace of mind. These attacks are personal, and they are unacceptable,” says Scott, stressing that fighting fraud against older Americans will remain a top priority for the Committee.

“Through critical initiatives like National Slam the Scam Day and our toll-free Fraud Hotline, we are expanding access to education, prevention tools, and direct support to empower families to recognize fraud and respond quickly,” he says.

“This report shines a direct light on the scale and severity of the threat we’re facing, and we must be united in our determination to stay vigilant, informed, and proactive in defending our seniors,” adds Scott.

Gillibrand adds, “We must do everything we can to prevent and fight back against these scams, and that starts with monitoring fraud whenever and wherever it occurs. As Ranking Member of the Senate Aging Committee, I’m committed to continuing the fight against fraud, and I hope this Fraud Book is a valuable resource for our aging communities.”

The report serves as a significant wake-up call to Congress. Fraud continues to skyrocket, notes the Committee. Citing FBI data, 2024 was a record year for losses reported to the Internet Crime Complaint Center, totaling a staggering $16.6 billion. There were 859,532 complaints that year—and over 4.2 million complaints over the past five years.

The report also emphasizes that fraud targeting older adults is growing in both complexity and financial impact, making enhanced awareness, education, and robust support systems more critical than ever.

 According to the FBI, from 2023 to 2024:

  • Overall losses increased 33%, mostly due to fraud.
  • Average loss for those age 60 and older rose to $83,000.
  • Reports for this age group increased by 43%.
  • Cryptocurrency-related losses rose by 66%.
  • Complaints involving cryptocurrency kiosks increased by 99%.

To safeguard aging Americans from fraud, scams, and financial exploitation, the Senate Aging Committee has led two bipartisan efforts: one resolution designating March 6, 2025, as National Slam the Scam Day to raise awareness and educate the public about fraud prevention, and another recognizing May 2025 as Older Americans Month. Both efforts aim to inform and protect older adults while reinforcing the committee’s commitment to combating fraud through public education, legislative action, and advocacy for stronger safeguards—ensuring seniors can enjoy their golden years with greater security and peace of mind.

From the Ocean State

According to the 2025 Fraud Report, the Federal Trade Commission reported 11,776 complaints were filed in Rhode Island in 2024.

“Our team tracks patterns of scams reported to us throughout the year,” says Timothy M. Rondeau, Communications Director for the Rhode Island Office of the Attorney General. “This year, we’ve continued to see a wide range of fraudulent actors deceiving Rhode Islanders through romance scams, imposter scams, and scams involving cryptocurrency.”

According to Rondeau, while new scams aren’t necessarily emerging, the tools and methods used are evolving. “AI tools are increasingly used in imposter and romance scams, where AI-generated voices and videos deceive and manipulate victims,” he explains. “While we can’t always confirm AI involvement in each case, we know the use of AI makes it much harder—especially for older adults—to distinguish between real and fraudulent interactions.”

For more information about common scams or to file a complaint, Rhode Islanders can visit: riag.ri.gov/scams

If you or someone you know has been a victim—or suspects they’ve been targeted—please call the Senate Aging Committee’s Fraud Hotline at 1-855-303-9470 (open weekdays from 9 a.m. to 5 p.m. Eastern Time). If you’d like a member of the committee’s team to return your inquiry, please include your phone number in the web form.

Go here to read the Senate Aging Committees 2025 Fraud Report,

The US Dept. of Justice released this information in recognition of Elder Abuse Awareness Day – The Justice Department Highlights Enforcement Efforts Protecting Older Americans from Transnational Fraud Schemes in Recognition of 2025 World Elder Abuse Awareness Day contains specific information on each type of fraud and what the US Government is doing to shut it down.

AARP offers  Tips on Protecting Yourself Against Fraud.

AARP also has a Fraud Watch Network.

Protecting your hard earned money from Holiday scammers 

Published in RINewsToday on December 18, 2023

f the Christmas holidays and consumers ramping up their holiday shopping, the Washington, DC AARP warns shoppers to be aware of the uptick of scams. A new 2023 AARP Fraud Watch NetworkTM report puts the spotlight on how criminals target consumers during the holiday season.  

According to the report, 80% of U.S. consumers say that they have experienced some type of fraud in 2023 – many occurring during holiday shopping season.  The researchers say that these scams have increased from last year’s report, from receiving fake notifications about shipments, to online ad scams, and more.

“The concerning findings from our annual survey are that fraud is on the rise and that knowledge about how to stay safe from fraud is dropping,” said Kathy Stokes, AARP Director of Fraud Prevention Programs in a December press release announcing this year’s findings. “Education plays an important role in combating fraud, but we can’t educate our way out of what is now a rampant issue,” she said.

AARP’s report noted that in 2023 significantly more consumers plan on shopping online compared to the last two years. With this increase in internet shopping, scammers often place fake ads online and across popular social media sites offering steep discounts on the hottest items. 

Although peer-to-peer payment platforms such as Venmo, PayPal, Square Cash, and Zelle, etc. have been around for awhile, they have become increasingly popular as a way to make online payments to businesses. Consumers turn to these platforms for convenience, speed and security.  

According to AARP’s findings, the use of these services have increased significantly for a second year in a row. A large majority of respondents shared they do business those, or similar, apps – such as sending money to businesses they have no previous relationship with. In the unfortunate event of fraud, these apps provide little protection to scammed consumers, warns the report.

Gift cards continue to be popular gifts, 66% of those surveyed planning to purchase them this holiday season. However, 27% of consumers have experienced either giving or receiving a gift card with no monetary value on it. “Criminals have old-school ways of manipulating cards hanging on retail racks and high-tech ways of searching online for cards with balances and draining them,” says AARP’s Stokes. “It may be safest to purchase a gift card directly from the card issuer’s website,” she notes.

In a 10-question fraud knowledge quiz that was again part of this year’s AARP survey, most respondents failed with only 28% of being able to answer only 7 or more questions correctly.   The quiz results call for the need to make consumers aware that retailers will never request your login information to provide customer support.  

AARP’s recently released report suggests: 

It’s better to use credit cards for purchasing gifts because they offer the most consumer protections of any payment method.

It’s important to regularly accept some upgrade prompts for your devices because these updates are to patch known fraud vulnerabilities.

It’s risky to do a web search for a company’s customer support network because criminals buy ads impersonating those companies. Check billing and credit card statements for customer service, use the number on the back of your credit cards, or go directly to the company by typing in their web address, like www.aarp.org.

AARP Rhode Island – Fighting Fraudsters

“AARP Rhode Island works hard every day to make sure that Rhode Islanders have all the information they need to protect themselves and their families from scams, especially around the holidays,” said AARP Rhode Island State Director Catherine Taylor. “We hold regular fraud-prevention tele-town halls, our Speakers Bureau volunteers give free Fraud Watch presentations to audiences across the state, and we fight fraud via AARP’s Fraud Watch network (www.aarp.org/fraudwatch), which provides vital information and scam alerts. Anyone can subscribe for free,” she says.

“Last summer, AARP Rhode Island held free document shredding events around the state where more than 900 people dropped off nine tons of documents,” Taylor added. “And we are so pleased that the General Assembly passed our bill to address gift card fraud this year. Retailers are now required to post warnings to consumers that it is always a scam if someone asks you to buy a gift care to pay a bill or fee.  If you can spot a scam, you can stop a scam,” she says.

Approaching holidays gives more opportunities for deception says RI Attorney General

“The best way Rhode Islanders can avoid falling victim to a scam during the holiday season, and year-round, is to stay vigilant and stay educated,” said Rhode Island Attorney General Peter Neronha. “Scammers are becoming more and more sophisticated in the way they target their victims, and the holidays provide new opportunities for deception. Rhode Islanders can and should call our office or visit our website for advice and information if they are faced with a possible scam situation.”

Watch out for text or phone scams that appear to be from UPS, FedEx, or other mail services, warns the AG’s Consumer Unit. This can be as simple as a text message stating that UPS tried to deliver a package, but was unable to do so, or as deceptive as a phone call telling a consumer they will not receive their package unless they pay money in cash or gift cards. Consumers should not click on any links they receive via text message or Facebook message from numbers they do not know.

The AG’s Consumer Unit says that paying by credit card gives consumers more protection than other forms of payment. The payment apps mentioned (Cash App, Zelle, PayPal, etc.) cannot offer the same level of protection as paying by credit card. Gifts cards and cash payments are a red flag that a consumer may be the victim or potential victim of a scammer. Do not buy from individuals who request payment outside of a trusted online marketplace’s payment system.

Always do your own research.  A consumer may be able to quickly determine whether they are being targeted by scammer from a simple online search including keywords and “scam” or “complaint.” User feedback on the Better Business Bureau website may also help consumers identify whether the company they are interacting with is legitimate or fraudulent, says the AG’s Consumer Unit.  

Before spending hard-earned money on an opportunity, good, or service that may be a scam, consumers can reach out to our Consumer Unit with questions or concerns at (401) 274-4400 (prompt 1). An investigator or attorney will get back in touch as soon as possible. Alternatively, consumers may file a complaint online at http://riag.ri.gov/forms/consumer-complaint.

To read the full 2023 AARP Fraud Watch Network Report and learn more visit: www.aarp.org/holidayscams2023

Additional Resources:

Finally, AARP Fraud Watch NetworkTM is a free resource that equips consumers with up-to-date knowledge to spot and avoid scams, and connects those targeted by scams with our fraud helpline specialists who provide support and guidance on what to do next. Anyone can call the helpline at 877-908-3360. AARP Fraud Watch NetworkTM also offers free, facilitated peer discussion groups that seek to provide emotional support for those experiencing fraud; and advocates at the federal, state, and local levels to enact policy changes that protect consumers and enforce laws.

For a copy of the U.S. Senate Special Committee on Aging, “Fighting Fraud: Top Scams in 2023, go to https://www.aging.senate.gov/imo/media/doc/fraud_book_2023__english.pdf.

Better Business Bureau Resource Book Offers Seniors Valuable Tips

Published in Pawtucket Times on March 29, 2004

Everyone has probably heard the old adage…If you don’t pay for it, you won’t appreciate it.”

Maybe this is true in some situations, but this is not the case should you pick up a “free” issue of the Rhode Island Senior Citizens Edition 2004, published by the Better Business Bureau Book (BBB) series.

The 53-page resource book is free and available at local grocery stores and retail sites throughout the state. It was written to address special needs of seniors by using reliable information.

Seniors and caregivers can become savvy shoppers by simply skimming through this annually updated publication when they seek out products and services.

Do you need to modify your home to adapt it to promote greater independence or to prevent falls?  BBB’s 2004 senior edition gives you sound advice when you begin your home fixups.

When shopping around, make sure the contractor you will use is both licensed and bonded.  Always get a written down payment and only make it a small down payment.

Your final payment should be made when the contractor completes the project to your satisfaction. Always contract Rhode Island’s Better Business Bureau (785-1212) for a reference.

While many may consider BBB’s useful recommendations as common-sense advice, sadly some seniors don’t follow the advice and become victims to unscrupulous contractors.

BBB’s 2004 senior edition is jam-packed with useful information, from outlining senior housing choices to tips on choosing a nursing home, medical insurance and long-term care insurance, eye care and dental prosthetics.

Do you need help with managing your assets or spending within your means?  Are you seeking a lawyer to write your will , creating a trust, durable power of attorney or advance directives?  Have you considered pre-planning your funeral. Yes. BBB’s senior 2004 edition gives timely suggestions on hiring financial planners, lawyers, or even choosing a funeral home.

About 30 percent of the nation’s seniors and 50 percent of those over 85 suffer from hearing impairment. Buying a hearing aid can be a frustrating, intimidating experience for many seniors.  BBB’s 2004 senior edition walks seniors through the process of purchasing a hearing aid.

The publication gives an easy-to-understand explanation of the types of hearing losses and where to turn to for treatment – an otologist, audiologist or a hearing aid retailor. Seniors can turn to page 27 to learn the  specifics about hearing aid products, what to expect during the hearing examination, what to look for in contracts and warranties and service and repair issues.

BBB’s 2004 senior edition warns that Rhode Island is now considered a “target state” for scams because of the state’s high percentage of seniors – 16 percent of the Ocean State’s population is over age 55. The resource book warns about seniors about Canadian telemarketing scams, thieves posing as utility workers or inspectors or Nigerian “fund transfer” scams and how to avoid them.

Finally, seniors are taught how to successfully complain via writing effective complaint letters.  Effective complaining begins by sending a letter addressed to the person in charge of the company, not the consumer protection agency. Always allow the company an opportunity to fix the problem.

When corresponding be courteous, describe the problem clearly and be reasonable when requesting your solution, and enclose “copies” of all appropriate documents. Most importantly, always give the company a reasonable amount of time to respond to your complaint. These are not bad suggestions for seniors or caregivers to follow when attempting to resolve a consumer issue.

In his forward to BBB’s 2004 senior edition, A. Michael Marino, BBB’s president, calls on the reader to keep this handy resource book in a very convenient location for easy reference.  You’ll be able to truly appreciate the sound advice and information this free BBB publication offers, despite the old adage about appreciating only the things we pay for.

Call 785-1212 for a copy of BBB’s senior edition, for pickup locations or for detailed information on how seniors can access BBB services.