Credit Breaches Are Hazardous to Your Financial Health

Published in Pawtucket Times, October 17, 2014

It seems to happen all the time. Just recently Target Corporation, Home Depot, Dairy Queen and Neiman Marcus – followed by Michaels, and more recently JPMorgan Chase and Kmart – found their data systems being breached. I thought that I had dodged the bullet from being a victim until last month when I received a letter from my local savings and loan warning me about a potential security breach affecting my credit card.

Data breaches and hacking annually affect millions of Americans, costing billions of dollars and countless hours for consumers to correct problems resulting from identity theft and fraud that results in their checks bouncing and being accessed late fees.
Data Breaches Not a Rare Occurrence

What exactly is a data breach? Simply put, a data breach occurs when a company’s database, typically containing customer information, is hacked by sophisticated malware programs that can infiltrate a company’s network, sometimes for months before being noticed.

“Not that long ago, we were taught to always know where your wallet or purse was to ensure we didn’t fall victim to a pickpocket. Yesterday’s common street thief is today’s computer hacker, and it is often months before you realized they’ve virtually picked your pocket,” said Attorney General Peter Kilmartin.

According to the Rhode Island Attorney General, his staff has been busy in the past year informing consumers about the data breaches at some of best-known retail and financial companies. He says last year, there were multiple reports of massive data breaches at the nation’s largest corporations. According to a recent survey, 43 percent of companies have suffered one data breach this past year, and 60 percent say they’ve been struck by multiple data breaches in the last two years.
“In today’s technology–driven and paperless retail marketplace, it is inevitable that some, if not all, of your personal and financial information – credit card and banking information, email, and social security number – will be compromised,” warns Kilmartin.

Congressman James Langevin has been a leader on the issue of cyber security, and is leading efforts inside the Washington Beltway. “Stories of public data breaches are becoming increasingly common, and if a Fortune 500 company is susceptible to these types of breaches, we can be sure that similar attacks are possible among other retailers and businesses,” said Congressman Jim Langevin, the co-founder and co-chair of the Congressional Cybersecurity Caucus. “I have been sounding the alarm on cybersecurity for years, and I fear the consequences if we delay any further the steps needed to strengthen our technology infrastructure,” said Langevin.

The Democratic lawmaker, serving the second congressional district since 1991, says, “I am particularly concerned about the potential for cyber attack against critical infrastructure, including our power grid, wastewater management and banking and health care systems, just to name a few. All of these essential services are tied into technology, and it is going to take both a strong commitment from government and a continued partnership between public and private industry in order to get us where we need to be on cyber security. Securing these networks must be a priority, and I believe it is a crucial component of our national and economic security strategies.”

Kilmartin says make no doubt about it, data breaches are a crime, but law enforcement has significant hurdles to overcome when investigating cyber crimes. “Companies that have been targets of recent data breaches are working with federal law enforcement authorities to investigate how the breach happened and who is responsible,” he notes, stressing that early evidence shows that most of the sophisticated criminal enterprises that commit cyber crimes operate outside of the United States, often in Eastern Europe. “The hackers are out of the reach of traditional law enforcement and US Courts, but that has not stopped local, state and federal authorities from investigating,” he says.

Consumers Must Become Their Own Watchdog

“Consumers in today’s world need to continually monitor their electronic purchases, their personal medical information, as well as their banking records. Consumers can follow all the rules to protect their information, and if a business or other entity entrusted with this information is vulnerable, consumers, through no fault of their own, can still be impacted. Many times, a consumer’s first contact with law enforcement may be dealing with the aftermath of a data breach or identity theft. Please know that we are there to help you and will thoroughly investigate to resolve these crimes,” stated Colonel Steven G. O’Donnell, Superintendent of the Rhode Island State Police.

Kilmartin also confirmed that he and attorneys general in several states are looking into these data breaches and hope to get answers from the companies targeted as to how and why they took place. “There are multi-state investigations by attorneys general into how these companies left consumer information vulnerable to an attack,” he said, noting, “as consumer advocates, we are determined to get to the bottom of these data breaches and to work with the companies to better protect the consumer.”

Kilmartin believes it is up to consumers to be their own watchdog: “While companies and law enforcement officials are trying to put an end to this trend, the only way someone can protect themselves is to be vigilant in monitoring their personal and financial information. And by that, I mean check your banking and credit card statements regularly and limit how much information you share with companies.”

Keeping Credit Card Thieves At Bay

Kilmartin says, “I always tell consumers that the best way to protect yourself from scams is education. Being wary of potential scams, and being a savvy consumer is the best way to stop a scam artist in their tracks.” He offers the following common sense tips to protect your credit:

Check your credit card and debit card statements regularly, and on a line-by-line basis. One may think to only look for large unauthorized charges, but thieves may place a small charge – only a few dollars – to check if the card is active. If that charge goes unnoticed, thieves will then make a large unauthorized purchase. Report all suspicious charges, no matter how small. And, check your statements every day if possible. “It may be too late to recoup some or all of your money if you don’t report it immediately,” said Kilmartin.

If you notice an unauthorized charge, report it to your financial institution immediately, cancel the card and have the bank issue you a new one.

Kilmartin recommends consumers take advantage of free credit monitoring many affected companies are offering. “Companies who have been impacted by a data breach don’t want to lose customer loyalty. Many offer up to one free year of credit monitoring for any consumer who shopped there during the breach,” he adds.

Consider adding a fraud alert to your credit report file to protect your credit information. A fraud alert can make it more difficult for someone to get credit in your name because it tells creditors to follow certain procedures, which may include contacting you directly, before authorizing the credit card, says Kilmartin, noting that while this may delay your ability to obtain credit immediately, it will protect you from someone fraudulently opening a credit card in your name.

Kilmartin urges Rhode Islanders to be suspicious of emails, phone calls, or text messages claiming to be from your bank or a retailer you shopped at. Hackers may not have gained access to all the information they need, and will often use the information they do have, like name, date of birth or credit card number to convince you to part with even more sensitive information, such as passwords or social security numbers. When in doubt, call your financial institution directly with questions. The phone number is usually on the back of credit cards and debit cards.

Update your computer’s anti-virus software. Just as hackers have wormed their way into secure databases at large-scale companies, they can worm their way into your computer.

Change your passwords. The most basic way to stop an intruder is to lock the door. Set strong passwords and don’t reuse them for different accounts, especially for accounts that involve your banking or credit card information.

Go “old school” and pay with cash or check. While we have become accustomed to using credit and debit cards to make everyday purchases, every company still takes U.S. currency.

Under federal law, you are entitled to one free copy of your credit report every 12 months from each of the three nationwide credit reporting agencies. You may obtain a free copy of your credit report by going to http://www.annualcreditreport.com or by calling (877) 322-8228.

Herb Weiss, LRI ’12, is a Pawtucket writer who covers aging, health care, and medical issues. He can be reached at hweissri@aol.com.

Study: Citizens Over Age 50 Not a Drain on Economy

Published in Pawtucket Times, October 10, 2014

Almost one year ago, Oxford Economics in cooperation with AARP released a briefing paper, The Longevity Economy. The national study gave the nation’s largest aging advocacy group the ammunition it needed to dispel the myth that baby boomers and seniors are not a drain on the nation’s economy, rather researchers found that they drivers of the nation’s economic growth. This data will keep businesses, investors and inventors from overlooking the wants and needs of older Americans as they develop new products and business plans.

This week the national analysis was supplemented, detailing the state level contribution of people over 50.

Shattering a Myth

According to Jody Holtzman, AARP’s Senior Vice President Thought Leadership, the nonprofit aging advocacy group commissioned the initial Longevity Economy report from Oxford Economics to challenge society’s and Washington’s misconceptions that people over age 50 are only a drain on the economy. He said, “to the contrary the analysis shows that this population is an important driver of economic growth in key sectors of the United State economy such as technology, healthcare, travel and education.”

Holtzman says the formal economic impact analysis has been conducted, both nationally at the state level can shift the way federal and state policy makers will view the nation’s aging population. “Not only can we “afford” the growing population of older people, we can’t do without them, as they are a key source of economic growth, jobs, salaries, and taxes that benefit people and families of all ages and generations,” he says.

“The economic activity of the Longevity Economy provides employment for nearly 89 million Americans with $3.8 trillion in salary and wages, contributes $1.75 trillion in Federal and state and local taxes annually and is a huge source of charitable giving, contributing nearly $100 billion annually to a variety of causes and concerns – nearly 70% of all charitable donations from individuals,” says Holtzman.

The 19 page study notes that by 2032, it is projected that over age 50 Americans will make up about 52 percent of the US GDP. The average wealth of the households of these individuals is almost three times the size of those headed by people ages 25 to 50.

As to technology, Baby Boomers (ages 50 to 68) are heavy users of the internet and social networking and they spend more time online when compared to either Generation X (ages 34 to 49) and Generation Y (ages 14 to 33) consumers. Boomers average online spending over a three month period amounts to $650 outpacing the two younger generations.

Researchers also found that those over age 50 fill nearly 100 million jobs, generating over $4.5 trillion in wages and salaries.

The Longevity Economy is not a passing phenomenon, observes Holtzman, noting that increased life spans will result in a “consistently large over-50 population even after the Baby Boomer wave has crested.”

Holtzman adds, “The particular wants and needs of the Longevity Economy when it comes to consumer spending, housing, healthcare and employment have dramatic implications for business, society and government.” Not only does the Longevity Economy have a strong, net positive economic impact on the nation’s economy, the nation’s age 50 and over “will also continue to serve as a significant resource and safety net for their parents and children.”

A Snap Shot of Rhode Island

Despite being 36 percent of the state’s population in 2013 (expected to reach 38 percent in 2040), the total economic contribution of the Longevity Economy accounted for 46 percent of Rhode Island’s GDP, or $24 billion, noted by AARP’s release of its state specific analysis. The impact on the state’s GDP was driven by $18 billion in consumer spending by over 50 households.

Rhode Island’s $24 billion Longevity Economy GDP supported 54 percent of the state’s jobs (0.3 million), 47 percent of employee compensation ($14 billion), and 52 percent of state taxes ($2 billion), says the state specific economic analysis,

Also, the state specific dated noted that the greatest number of jobs supported by the Longevity Economy were in health care (88,000), retail trade (47,000) and accommodation & food service (33,000). Overall, people over age 50 make up 34 percent of the state’s workforce. Sixty seven percent of the workers ages 50 to 64 are employed compared to 79 percent ages 25 to 49.

Finally, 11 percent of the state’s older workers (ages 50 to 64) are self-employed entrepreneurs, compared with 7 percent of people ages 25 to 49. Forty four percent of these older workers work in professional occupations, compared to 47 percent of the younger workers.

The [Rhode Island] analysis takes a closer look at something we have known for some time,” said AARP Rhode Island State Director Kathleen Connell. “Rhode Islanders 50-plus are an important driver of our state’s economy,” she says.

Connell says the data complements findings in a paper published recently by the journal PLOS ONE, a group of international researchers at the International Institute of Applied Systems Analysis, the Max Planck Institute and the University of Washington. “It concluded that as retirement approaches and certainly after retirement, leisure time increases. And while there are many who will gear down, relax, travel and devote time to grandchildren (traditional retirement), Baby Boomers – better educated, healthier and with greater access to information than any previous generation of retirees – will have much more time to provide the energy and intellectual capacity, as well as the capital resources to help drive innovation,” she adds.

“With that in mind, AARP partners with the Small Business Administration to support ’encore entrepreneurs’ 50 and older. I agree with SBA Administrator Karen Mills, who says retirees are using their decades of expertise and their contacts to start new businesses and to finally pursue that venture that has been stirring their dreams for all these years,” Connell says.

“So not only do the people who make up the longevity economy represent an economic impact,” Connell added, “they are in a position to be leaders in innovation.”

AARP’s economic data analysis has shattered the age-old myth that a growing older population will ultimately bankrupt the federal and state’s budgets because of the need for increased programs and services for these individuals. Data shows us that America’s oldest generations can be considered the gas that revs the state and nation’s economic engine. Federal and State policy makers need to get this point.

Herb Weiss, LRI ’12, is a Pawtucket-based writer who covers aging, health and medical care issues. He can be reached at hweissri@aol.com.

Report: Caregivers Face Demanding Personal and Professional Challenges

Published in Pawtucket Times, October 3, 2014

Providing care to cognitively and complex chronically impaired family members can be hazardous to the health and mental wellbeing of caregivers, says a jointly issued report by the United Hospital Fund and AARP Public Policy Institute. The researchers found that the demanding personal and professional challenges lead to high levels of self-reported challenges.

According to Family Caregivers Providing Complex Chronic Care to People with Cognitive and Behavioral Health Conditions, a publication in the “Insight on the Issues” released on Aug. 19, a majority of respondents (61 percent) reported constant stress from having their feeling stress “sometimes to always,” between their caregiving responsibilities and trying to meet other work or family obligations.

Adding to the challenge, people with cognitive and behavioral conditions (collectively termed in the 13 page report “challenging behaviors”) were generally sicker than other people requiring caregiving. These persons needing care often had chronic physical health diagnoses—including cardiac disease, stroke/hypertension, musculoskeletal problems (such as arthritis or osteoporosis), and diabetes—at higher rates than those without cognitive and behavioral conditions. Further illustrating the complexity, family caregivers of people with challenging behaviors often met with resistance from the person they were trying to help. Caregivers noted that “more cooperation from their family member” would make one key medical/nursing task—managing medications—easier.

The new findings are drawn from additional analysis of data based on a December 2011 national survey of 1,677 family caregivers, 22 percent of whom were caring for someone with one or more challenging behaviors. Earlier findings were published in the groundbreaking Public Policy Institute/United Hospital Fund report Home Alone: Family Caregivers Providing Complex Chronic Care and in earlier publications in the “Insight on the Issues” series, including Employed Family Caregivers Providing Complex Chronic Care and Family Caregivers Providing Complex Chronic Care to Their Spouses.

The report concludes, “All caregivers need training and support; caregivers who are responsible for people with challenging behaviors are among those most in need of assistance.”

Focused caregiver assessments were one of six recommendations outlined in the report. The others were better integration of behavioral and physical health programs, efforts to set up respite and adult day care programs for family caregivers, training of family caregivers to better understand and respond to challenging behaviors, better training of health care providers to work more effectively with family caregivers, and revisions to most support and training materials for family caregivers to reflect care management of the whole person, rather than just the specific condition.

“Caregiving is rarely uncomplicated, “said AARP State Director Kathleen Connell. “Add these issues and the stress on the caregiver grows and can feel unceasing. We need to be mindful of the circumstances caregivers face. In the larger scheme, this points to the need a strong strategy that provides support to all caregivers.”

Susan Reinhard, AARP’s Senior Vice President for Public Policy, adds: “Take a hard look at this profile of today’s overstretched and overstressed caregiver for someone with cognitive or behavioral issues,”. “This is the face of caregiving’s future unless we improve long-term services and support for family caregivers,” she said, pointing to the expected surge in the incidence of Alzheimer’s disease and the projected drop by more than half in the ratio of potential caregivers to those likely to need care.

“Caring for a family member is hard enough when the family member is on the same page,” said co-author Carol Levine, Director of the Families and Health Care Project for United Hospital Fund. “But when that family member has a cognitive impairment, like Alzheimer’s, or a behavioral issue, such as depression—things that can interfere with daily life as well as decision-making—the burden on the caregiver is multiplied. And currently, our health care system often doesn’t provide the kind of support that can make a difference.”

Gearing Up

According to the Rhode Island Chapter of the Alzheimer’s Association, in 2013 an estimated 5 million Americans age 65 and older have Alzheimer’s disease. Unless more effective ways are identified and implemented to prevent or treat this devastating cognitive disorder, the prevalence may well triple, skyrocketing to almost 16 million people.

Meanwhile, with 24,000 Rhode Islanders afflicted with Alzheimer’s disease, every Rhode Islander is personally touched, either caring for a family member with the cognitive disorder or knowing someone who is a caregiver or patient. As indicated by the recently released AARP/United Hospital Fund report, many of these caregivers will doubly challenged by taking care of a loved one with chronic diseases who also have chronic and behavioral issues.

As reported in a previous commentary, both federal and state officials are gearing up to battle the nation’s impending Alzheimer’s epidemic.

In February 2012, the U.S. Department of Health and Human Services released its draft National Plan, detailing goals to prevent or treat the devastating disease by 2025. Almost six months later, in May 2012, the Rhode Island General Assembly passed a joint resolution (The same month that the final National Plan was released.), signed by Governor Lincoln Chafee, directing the state’s Long Term Care Coordinating Council to lead an effort to create a state-wide strategy to react to Rhode Island’s growing Alzheimer’s population. Almost one year later, a 122 page document, the Rhode Island State Plan for Alzheimer’s Disease Disorders, was released to address the growing incidence in the Ocean State.

Amazingly with the November election looming, candidates for Lt. Governor may be discussing a multitude of issues, but not the Ocean State’s impending Alzheimer’s epidemic and its impact on caregivers. Nor are the candidates talking about how they would continue the work of Lt. Governor Elizabeth Roberts in implementing the Long-Term Care Coordinating Council’s efforts to fully implement the State’s Alzheimer’s plan.

With the Lt. Governor being given the responsibility of overseeing the work of the Long-term Care Coordinating Council, maybe aging policy issues like the state’s impending Alzheimer’s disease epidemic and its impact on state resources and caregivers should be thoroughly debated. It’s a no brainer.

Family Caregivers Providing Complex Chronic Care to People with Cognitive and Behavioral Health Conditions was produced with support from the John A. Hartford Foundation. The report is available at https://www.uhfnyc.org/publications/881005.

To review the Rhode Island’s Alzheimer’s plan go to http://www.ltgov.state.ri.us/alz/State%20Plan%20for%20ADRD%202013.pdf.

Herb Weiss, LRI’12, is a writer covering aging, health care and medical issues. He can be reached at hweissri@aol.com.